How to file RTI Online, Its Guidelines and FAQs
RTI Online Frequently Asked Questions:-
To which Public Authority can I file a request through this portal?
An applicant who desires to obtain information under the RTI Act, 2005 can make a request through this RTI Online Portal to the Central Ministries/Departments and other Central Public Authorities mentioned in ONLINE RTI request form.
How do I write my application for seeking the information as per RTI Act 2005?
The text of the application may be written in the prescribed column of the RTI request form. At present, the text of the application is confined up to 3000 characters only.
In case, the text of an application contains more than 3000 characters, it can be uploaded as a PDF attachment in the "Supporting Document" column of the form.
How do I make the payment for RTI fee?
After filling the first page of the RTI request form, a non-BPL applicant has to click on "Make Payment" button for payment of the prescribed RTI fee.
The applicant can pay the prescribed RTI fee through the following modes:
(i) Internet banking through SBI and its associated banks.
(ii) Using ATM-cum-Debit card of State Bank of India.
(iii) Credit/Debit card of Master/Visa.
It may be noted an that no RTI fee is required to be paid by a citizen who is below the poverty line, as per RTI Rules, 2012. However, the BPL applicant must attach a copy of the certificate issued by the appropriate government in this regard, along with the application.
Do I get any receipt for online filing of RTI application?
On submission of an application, a unique registration number will be issued, which may be referred by the applicant for any future reference.
It may be noted that the application filed through this RTI Online Portal will reach electronically to the "Nodal Officer" of the said Ministry/Department and "Not" to the CPIO of the concerned Ministry/Department.
The Nodal Officer will transmit the RTI application electronically to the concerned CPIO.
What will happen to my application if I select a wrong Public Authority in the RTI request form?
In case the RTI application is not meant for the Public authority which has been selected by the applicant, the "Nodal Officer" of the said public authority would transfer the application electronically to the "Nodal Officer" of the concerned Central Public authority, if aligned to this portal and physically to that Central Public authority which is not aligned to this portal, under section 6(3) of the RTI Act.
It may be noted that RTI applications filed through this portal for the state public authorities, including NCT of Delhi, would be returned, without any refund of the fee
Will I be informed about the additional fee (if any) is required to pay?
In case additional fee representing the cost is required for providing information, the CPIO will intimate the same, which can be viewed by the applicant through "View Status" option in the RTI Online Portal and an e-mail alert or SMS or both will also be sent to the applicant for the same.
For payment of additional fee online, the applicant needs to use the option ‘View Status’ in the RTI Online Portal and on providing the registration number of the request, option for "Make Payment" will be available.
How do I file an appeal with First Appellate Authority?
For making an appeal to the first Appellate Authority, the applicant has to select the option "Submit First Appeal" in the RTI Online Portal the and fill up the form that will appear.
The registration number and e-mail ID of the original application is required for filing the first appeal.
Do I need to make any payment for filing an appeal?
As per RTI Act, no fee has to be paid for the first appeal.
Do I get any SMS from RTI Online Portal?
Though optional, the mobile number can be provided by the applicant/ appellant in order to receive SMS alerts.
What should I do when my browser show certificate error while opening RTI online portal?
You should ignore the certificate error and proceed forward. Kindly select,
Mozilla Firefox – I understand the risk add an exception.
Google Chrome – Proceed Anyway.
Internet Explorer - Continue to this website
Is it mandatory to create user an account on RTI online web portal?
No. You can directly file your RTI on "Submit Request" tab.
What should I do if I forgot my password for the user account?
Use the "Forgot Password" utility to regenerate new password. It may be noted that new password would be sent to your registered email ID.
What should I do if my password is not working?
You may call the RTI helpdesk or send an e-mail at helprtionline-dopt[at]nic[dot]in, requesting to reset your password.
Can I file RTI application for state public authorities through this portal?
What should I do when RTI online portal asks for activation key on the first login?
An Activation Key will be sent to your email ID provided during registration. This Activation Key can be used to activate the account on the first login.
Provision for re-generation of Activation key is also available after the first login or before activation of the user account. The new activation key will be sent to your registered email id.
What should I do if the amount is deducted from my account but registration number is not generated?
Kindly wait for the 48 working hours as registration number will be generated after reconciliation. If it is not generated within 48 hours kindly send an e-mail at helprtionline-dopt[at]nic[dot]in with your transaction details.
What should I do when the portal is not allowing me to file the first appeal?
This may happen under following two situations:
1) When your RTI application has been physically transferred to other public authority, which is not aligned to this portal. In such a case, you are required to file your appeal in the physical mode to the concerned public authority.
2) Another case can be if your RTI application has not been replied to by CPIO and 30 days period has not lapsed. In such a case, you may file the first appeal only after completion of the stipulated time period of 30 days.
While registering a user account many dots appear after entering the password?
Please do not get confused. Password encryption is a security measure. Whenever you enter your password it gets encrypted instantaneously.
While registering your account kindly provide the same password in two fields i.e. password & confirm password fields respectively.
Can I file online the first appeal for any RTI application filed physically in the first place?
No, Online first appeal can only be filed against previously filed online RTI application.
Why is RTI application filed by me not reflecting in my user account history?
If you have opted to file RTI or First Appeal directly i.e without logging into your user account, then in such cases you will not be able to see the filed RTI or Appeal in your registered account's history.
Why I have received multiple RTI registration numbers, even though I have filed single RTIapplication?
This is the case wherein your RTI application has been forwarded to multiple CPIOs since the information sought lies with more than one PIO.
How can I View Status/Reply of my RTI Application or First Appeal?
Status/Reply to the RTI Application or First appeal filed online can be viewed by the applicant by clicking on "View Status".
- This Web Portal can be used by Indian citizens to file RTI application online and also to make payment for RTI application online. The first appeal can also be filed online.
- An applicant who desires to obtain any information under the RTI Act can make a request through this Web Portal to the Ministries/Departments of Government of India.
- On clicking at "Submit Request", the applicant has to fill the required details on the page that will appear.
- The fields marked * are mandatory while the others are optional.
- The text of the application may be written in the prescribed column.
- At present, the text of an application that can be uploaded to the prescribed column is confined to 3000 characters only.
- In case an application contains more than 3000 characters, it can be uploaded as an attachment, by using column
- After filling the first page, the applicant has to click on "Make Payment" to make payment of the prescribed fee.
- The applicant can pay the prescribed fee for the following modes:
(a) Internet banking through SBI and its associated banks;
(b) Using credit/debit card of Master/Visa;
(c) Using RuPay Card.
- Fee for making an application is as prescribed in the RTI Rules, 2012.
- After making payment, an application can be submitted.
- No RTI fee is required to be paid by any citizen who is below the poverty line as per RTI Rules, 2012. However, the applicant must attach a copy of the certificate issued by the appropriate government in this regard, along with the application.
- On submission of an application, a unique registration number would be issued, which may be referred by the applicant for any references in future.
- The application filed through this Web Portal would reach electronically to the "Nodal Officer" of concerned Ministry/Department, who would transmit the RTI application electronically to the concerned CPIO.
- In case the additional fee is required representing the cost of providing information, the CPIO would intimate the applicant through this portal. This intimation can be seen by the applicant through Status Report or through his/her e-mail alert.
- For making an appeal to the first Appellate Authority, the applicant has to click on "Submit First Appeal" and fill up the page that will appear.
- The registration number of original application has to be used for reference.
- As per RTI Act, no fee has to be paid for the first appeal.
- The applicant/the appellant should submit his/her mobile number to receive SMS alert.
- Status of the RTI application/first appeal filed online can be seen by the applicant/appellant by clicking on "View Status".
- All the requirements for filing an RTI application and first appeal as well as other provisions regarding time limit, exemptions etc., as provided in the RTI Act, 2005 will continue to apply.
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